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katenar, logo, katenar mall

RETURN POLICY

1. Return Window
Customers may return most items within **15 days** of delivery for a full refund, provided the items meet the conditions listed below. 
2. Condition of Goods
To be eligible for a full refund, the returned item must:
* Be unused and in the same condition that you received it
* Have original packaging, tags, inserts and any accessories included
* Not show signs of wear, damage or missing parts
3. Items Excluded / Special Conditions
Some items are **non‑returnable** or may only be eligible for store credit (rather than refund) if they:
* Are marked “Final Sale” or “Clearance”
* Are perishable, intimate, or hygiene‑sensitive (if applicable in your region)
* Have been opened/used in a way that prevents resale
* Include digital/downloadable content with licensing restrictions
4. How to Initiate a Return
1. Contact our Customer Service at within the return window.
2. Provide your **order number**, item(s) you wish to return, and reason for return.
3. We will provide a **Return Authorization (RA) number** and instructions for the return shipment.
4. Drop off the item at the shipping carrier or arrange pickup as instructed.
5. Return Shipping & Costs
* Unless otherwise specified, the **customer is responsible** for paying the return shipping cost.
* If the return is due to a defect, wrong item shipped, or our error, we will **cover the return shipping** or provide a prepaid label.
* We recommend that the customer uses a shipping method with tracking to ensure safe delivery of the return.
6. Refund Process
* Once we receive and inspect the returned item and confirm it meets return criteria, we will process your refund to the original payment method within **7 business days**.
* If the return is accepted after the original return window, or if the item does not meet the conditions above, we may issue a **store credit** instead.
* Shipping costs (outbound) are non‑refundable unless the return is due to our error.
7. Exchanges
If you wish to exchange an item for a different size, color or model, please place a **new order** for the desired item. Then initiate a return for the original item under the standard process.
8. Damaged or Defective Items
If you receive an item that is damaged, defective, or not as described, please contact us **immediately**. We will arrange a full refund, free return shipping, or replacement per your preference.
9. Holiday / Promotional Periods
Return windows may be extended during special promotional times (e.g., holiday seasons). These will be clearly noted in the promotional terms.
10. Changes to Policy
We may update this return policy from time to time. The latest version will be always posted in this section of the website.

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